Refund Policy

You can cancel your order within 30 days and receive a full refund to the original payment method, provided the World Mobile eSIM has not been installed on a mobile device or the World Mobile SIM has not been delivered to you. If your mobile device is locked and cannot be used with the World Mobile eSIM or World Mobile SIM, we recommend using it with another unlocked mobile device as a Wi-Fi hotspot during your travels. If you do not prefer this option and still wish to cancel, please complete the cancellation form on the Support page, using the same details you provided when placing the order.

Refunds are not available for Top-ups of unlimited data plans (valid for 5, 7, or 30 days starting when you land abroad, and not in your home country) or for Top-ups of voice call minutes, as both can be used for up to 5 years. Before placing an order or making a payment for any product or service, you must acknowledge our Service Terms and Cancellation and Refund Policy. Once a refund is processed, your World Mobile eSIM or SIM will be automatically suspended and cannot be reactivated.

Changes and amendments

We reserve the right to modify this Policy or its terms relating to the Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services.

Contacting us

If you would like to contact us to understand more about this Policy, you may send an email to support@worldmobile.com.