Standard Refund Eligibility

You may cancel your order within thirty (30) calendar days from the date of purchase and receive a full refund to the original payment method, provided that the following condition is met: the World Mobile eSIM has not been installed or activated on any mobile device.

If your mobile device is locked or does not support an eSIM, we recommend using another unlocked, eSIM-compatible device as a Wi-Fi hotspot during your travels. If you prefer not to use this option and still wish to cancel your order, please visit the “Cancel my eSIM” page and enter the eSIM ID received by email when placing the original order.

Please note that our payment processing provider applies a small, non-refundable transaction fee for handling the refund. This fee is levied independently by the payment processor and is beyond the control of World Mobile Limited.

Refunds are not available for:

• Top-ups of data plans (for 3, 7, 14, or 21 consecutive days), which activate upon arrival abroad and are not usable in the user’s country of residence. Unused data plans remain valid for up to five (5) years and may be used on subsequent trips.
• Top-ups of voice call minutes or balances, which activate upon arrival abroad, are not usable in the user’s country of residence, and remain valid for up to five (5) years, allowing use on subsequent trips.

• Service unavailability, activation delays, performance limitations, or usage restrictions arising from regulatory requirements, roaming-based network conditions, activation outside the customer’s country of residence, Fair Usage Policies (FUP), free trial limitations, device incompatibility, or misuse of the service.

Once a refund is processed, the associated eSIM will be permanently deactivated and cannot be reactivated under any circumstances.

Mandatory statutory consumer rights remain unaffected.

Exceptional Refund Requests

In the event that:

• the Customer has downloaded or activated the eSIM on any device; or

• the refund request is submitted more than thirty (30) calendar days after the date of purchase; or

• the automated cancellation or refund link is non-functional or otherwise inaccessible;

any request for a refund shall be considered an Exceptional Refund Request and will be reviewed solely at the discretion of World Mobile’s customer support team. World Mobile shall have no obligation to approve such requests and reserves the right to decline them.

If, at its sole discretion, World Mobile elects to approve an exceptional refund request, the Customer acknowledges and agrees that:

• a non-refundable administrative processing fee of USD $10 will be deducted from the refund amount; and

• where any data or voice call minutes have been used, or any portion of a days-based plan has been consumed, an additional non-refundable charge of USD $10 will apply for partial usage, regardless of cause;

• activation of a Fair Usage Policy (FUP) shall not entitle the Customer to any refund.

By submitting an exceptional refund request, the Customer expressly waives any right to dispute or challenge the handling or outcome of such request, except where prohibited by applicable consumer protection law.

Changes and amendments

We reserve the right to modify this Policy or its terms relating to the Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services.

Governing law

This Policy shall be governed by and construed in accordance with the substantive and procedural laws of the Isle of Man, without regard to any conflict of law principles or choice of law rules, and to the extent applicable, the laws of the Isle of Man. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

While World Mobile Limited operates globally, you acknowledge and agree that any claim or dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in the Isle of Man. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue, forum non conveniens, or any similar basis.

Dispute resolution

In the event of any dispute or claim, the parties shall first attempt to resolve the matter amicably through good faith negotiations. If the dispute is not resolved within thirty (30) days, either party may initiate legal proceedings in the courts of the Isle of Man, which shall have exclusive jurisdiction to settle the matter.

Contact us

If you would like to contact us to understand more about this Policy, you may send an email to support@worldmobile.com.

Last updated: 30 November 2025